An important REMINDER about phone calls– Medicare does not call members!
The Medicare Annual Election Period is around the corner and is a time ripe for scammers. Calls ramp up to us during this time from concerned people stating that Medicare or Social Security called them, asking about enrolling them in a plan or confirming what plans they are enrolled in or if they received their Medicare Card and what the number is.
The caller sounds legitimate or sometimes so pushy they suggest the individual is in trouble if they don't respond with the social security number, credit card, or bank information requested.
Medicare does NOT make these types of calls
Anyone who calls purporting to be from Medicare asking an individual to verify personal information over the phone is likely a scammer. Just Hang Up!
Individuals should not use any phone numbers the caller provides either.
Contact one of our Certified Medicare Planners® for free guidance on calls or solicitations they receive.
Remind your employee to reserve personal information with only people known to them and who have their permission to share.
Don't hesitate to contact our office if you receive an inquiry from an employee who needs guidance on anything they or their parents have received that they didn't request. We are happy to help.
By American Retirement Advisors
American Retirement Advisors helps retirees and pre-retirees navigate Medicare, estate planning, and retirement income — so you can enjoy the retirement you've earned.
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Easy Eddie's Take
This is absolutely right about these Medicare phone scams, and they've only gotten more sophisticated since this reminder was written. Here's what you need to know: the Centers for Medicare & Medicaid Services will only call you if you've already contacted them first and asked for a callback. During Medicare Open Enrollment (October 15 through December 7, 2026), scammers know people are thinking about their coverage, so the fake calls multiply.
A lot of people ask me, "How can I tell if a Medicare call is legitimate?" The real Medicare program will never ask for your Social Security number, Medicare number, or bank information over an unsolicited phone call. They also won't threaten to cancel your benefits if you don't provide information immediately. If someone claims to be from Medicare and asks for personal details, hang up and call Medicare directly at 1-800-MEDICARE (1-800-633-4227).
The good news is that once you understand how Medicare actually communicates (through official mailings and only return calls you requested), spotting the fakes becomes much easier. Trust your instincts, and remember that legitimate Medicare help is always available when you need it.